Terms and Conditions of the Groufr Service
1. Introduction
These Terms and Conditions (the "Terms") govern the rights and obligations between the operator of the Groufr web and mobile application (the "Service") and the users of the Service.
The Service is operated by Celdy technology, s.r.o., having its registered office at Korunní 108, 10100 Prague 10, Czech Republic, Company ID (IČ): 06526641 (the "Operator").
The Service enables private groups of friends to organize events, communicate, share content, keep records of shared expenses, and make collective decisions within closed groups.
The processing of personal data within the Service is governed by the Privacy Policy, which forms an integral part of these Terms.
2. Definitions
- User – a natural person aged 18 or older who has created a user account.
- Group – a closed space created by a User for communication and cooperation among multiple Users.
- Group Owner – a User who created the Group or to whom ownership has been transferred; the contractual party and paying customer.
- Group Administrator – a User with extended rights to manage a Group.
- Guest – a User who is not a full member of a Group and who has been granted access to a specific event on the basis of an invitation. Guest access to the Service requires a user account; a person without an account creates one when accepting the invitation.
3. Formation of the Contractual Relationship
A contractual relationship between the Operator and the User is established already upon the User's registration, i.e. the creation of a personal account. A personal account allows the User to use the personal features of the Service (in particular connections with other Users and direct messages) and to take part in Groups and events to which the User has been invited.
Upon the creation of a Group, a further contractual relationship concerning the operation of that Group is established between the Group Owner and the Operator. The customer and payer with respect to a Group is always the Group Owner.
4. Groups and Roles
A Group is created by a single Group Owner. The Group Owner may subsequently grant co-ownership to other Group members and may grant or revoke Group Administrator rights to selected Group members. Group Owners may transfer ownership or co-ownership among themselves. The departure or death of a Group Owner does not automatically result in the termination of the Group, provided that the Group has at least one other Group Owner.
5. Fees and Payment Terms
The Service is subject to an annual fee per Group according to the current price list published within the Service. Payments are processed via the Stripe payment gateway. The Operator does not process or store users' payment details.
6. Non-payment and Service Restriction
The Operator notifies Group Owners (and, where applicable, Administrators) in advance, both in the application and by e-mail, of the approaching end of the prepaid period and of its expiry. In case of non-payment of the fee:
- after the prepaid period expires, the Group is switched to read-only mode for 30 days – existing content remains accessible, but no new content can be created;
- after a further 30 days, access to the Group is blocked entirely;
- 60 days after the end of the prepaid period, the Group is cancelled and its content ceases to be accessible to Users. The Operator subsequently deletes the content of the cancelled Group from its systems; data that the Operator is legally obliged to retain is kept only for the necessary period.
Payment of the fee before the Group is cancelled restores full access to the Group.
7. Content, Licence and Liability
All content within the Service is created by Users. The User retains ownership of the rights to their content; by uploading content to the Service, the User grants the Operator a non-exclusive licence to store and process it and display it to other authorized Users, solely to the extent necessary for the operation of the Service.
The Operator does not actively monitor content but reserves the right to respond to reports, remove content, suspend user accounts, or terminate Groups that violate these Terms or applicable laws.
In particular, illegal content and content violating good morals, human dignity, or the rights of third parties is prohibited. Sending unsolicited communications (spam) and misusing invitations or connection requests to harass other persons is also prohibited.
8. File Storage and Storage Limits
The Service allows Users to upload files, images, and links within Groups and events. Files are stored on servers in the European Union, including through contracted storage providers.
A Group's storage capacity is limited according to the selected plan; the current usage and limits are displayed in the application. Files deleted by a User are permanently removed from storage after a short safety period.
9. Direct Messages
The Service allows mutually connected Users to communicate via direct messages outside Groups. The extent of direct messaging is limited by the sender's plan (in particular the number of retained messages and attachments and their size); the current limits are stated in the application.
Notice: Messages and attachments exceeding the sender's limit are automatically and permanently deleted, starting with the oldest. Direct messages are not intended for long-term archiving of content.
10. Expense Records and Payment QR Codes
The Service provides tools solely for recording and calculating shared expenses between Users. The Operator does not process payments between Users and bears no responsibility for their financial settlement.
To facilitate settlement, the Service may generate payment QR codes from data entered by Users. These codes are informational only; the payer is obliged to verify the payment details before making a payment. The Operator is not liable for payments made on the basis of incorrectly entered data.
11. User Account and Security
The User is obliged to protect their login credentials and must not make their account available to any third party. Each User may have only one account. The User must notify the Operator without undue delay of any suspected misuse of their account.
12. Intended Use and Prohibition of Automated Use
The Service is intended exclusively for personal use by natural persons through the official web and mobile applications. The internal API and other technical means of the Service (including WebSockets for chat and notifications) serve exclusively for the operation of these official applications.
Any automated access to the Service is prohibited – in particular the use of robots, scripts, or other tools, data scraping, bulk or systematic downloading of content, and any conduct that places excessive load on the Service's infrastructure. Reverse engineering of the API and providing or reselling the Service to third parties is also prohibited.
The Operator is entitled to technically restrict traffic violating this prohibition (e.g. by rate limiting) and to block, without compensation, any account violating it.
13. Availability and Liability of the Operator
The Operator makes reasonable efforts to ensure the continuous availability of the Service but does not guarantee its uninterrupted operation. The Operator may temporarily restrict the Service for maintenance or development; longer planned outages will be announced in advance.
The Operator is liable only for damage caused intentionally or by gross negligence. To the extent permitted by law, the Operator's total liability is limited to the amount of fees paid by the affected Group Owner over the preceding 12 months. Users are advised to keep their own copies of important content.
14. Termination by the User
The User may stop using the Service at any time. A Group Owner may cancel a Group; cancellation of a user account can be requested from the Operator via support. In the event of voluntary termination during a prepaid period, the fee is non-refundable unless required otherwise by law.
Content created by the User within Groups (messages, expenses, polls) may remain available to the other Group members in anonymized form after the account is cancelled, in order to preserve the integrity of the shared records.
15. Termination of the Service by the Operator
The Operator reserves the right to terminate the Service. In such a case, the Operator will announce the termination reasonably in advance and refund the proportional part of the prepaid fee corresponding to the unused period. The Operator shall not be liable for any lost profits or other damages.
16. Withdrawal and Dispute Resolution
A User who is a consumer has the right to withdraw from the contract within 14 days of its conclusion. By paying the fee, the User expressly consents to the Operator commencing performance of the Service immediately; in the event of withdrawal within the stated period, the Operator will refund the proportional part of the fee corresponding to the unused period.
The Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz) is competent for the out-of-court resolution of consumer disputes. Consumers may also use the online dispute resolution platform operated by the European Commission.
17. Changes to the Terms
The Operator may amend these Terms to a reasonable extent, in particular due to the development of the Service or changes in legislation. Users will be notified of any change at least 30 days before it takes effect, in the application or by e-mail. If a User does not agree with the change, they may terminate their use of the Service; by continuing to use the Service after the change takes effect, the User accepts the change.
18. Governing Law
These Terms shall be governed by the laws of the Czech Republic. In the event of discrepancies, the Czech version shall prevail.
All disputes arising from these Terms shall be resolved by the courts of the Czech Republic.